Two neighboring towns
Ephrata and Soap Lake share the same dry Basin weather: long, hot summers and cold, breezy winters. The houses and how people use them differ a little.
Wind is the local wrinkle in both towns. We set outdoor units where they get airflow but some shelter from blowing dust and drifting snow, and we check that the house isn't losing heat through old ducts before sizing anything.
Full service list
Both towns get every service we offer. These are the calls we hear about most from the Basin.
One outdoor unit that heats in winter and cools in summer, with an electric or gas furnace backing it up when you want one.
Heat pump installation →Repairs for a condenser that runs but doesn't cool, plus tune-ups and replacements. We no longer use R-22.
Air conditioning service →Gas and electric furnace repair, and replacement quoted at a free in-home estimate.
Furnace repair and replacement →For manufactured homes, cottages, additions and shops that never had ducts.
Ductless systems →A $179 visit per system, or the AA Comfort Club with a spring and a fall visit every year.
Comfort Club details →Boilers and radiant floors, indoor air quality, duct repair and the electrical work a new system needs.
Grant PUD
Grant PUD supplies power in Ephrata. Since January 1, 2026, its heat pump rebates are only for homes converting from a different heating system. Replacing an old heat pump with a new one doesn't qualify. We don't quote an amount, because Grant PUD sets it and can change it.
In Soap Lake, check that your electric bill comes from Grant PUD before counting on any of this. An air conditioner on its own gets no utility rebate.
We'll give you the equipment details and efficiency ratings from your quote so you can check them against Grant PUD's list. The prices on this page have no rebate taken off.
Know the cost up front
Both towns are outside Chelan County, so they fall in our fourth dispatch level. A repair bill is dispatch plus diagnostic plus the repair you approve.
Dispatch, weekdays
$279
Monday to Friday, during office hours of 8 a.m. to 5 p.m.
Diagnostic
$72–$130
Set by the time it takes: up to 15 minutes, 30 minutes or an hour.
After hours
$330
Evenings after 5, weekends and holidays, with the diagnostic added.
The fees aren't credited toward the repair. AA Comfort Club members ($300 per system a year, or $25 a month) pay half the dispatch fee and get 15% off parts and labor, not including refrigerant gases or filters.
| Replacing a system | Installed price | Typical Basin fit |
|---|---|---|
| Ducted heat pump + air handler | $15,331–$26,702 | A ducted house that wants one system for heat and summer cooling |
| Dual fuel (heat pump + gas furnace) | $15,706–$26,748 | Gas carries the coldest nights; the heat pump does the rest |
| Single-zone ductless | $7,000–$8,700 | A shop, bonus room or the hottest bedroom |
| Multi-zone ductless | $11,000–$21,500 | A manufactured home or cottage without ducts |
| Furnace, or furnace + central AC | Free in-home estimate | Fuel, venting and duct condition set the price |
Check heat pump prices any time on our instant price page. We install Carrier, Lennox, Bosch, Mitsubishi and other leading brands, and we're a Carrier Factory Authorized Dealer. New equipment carries the manufacturer's parts warranty (up to 10 years on Carrier) plus our own 1-year parts and labor warranty.
Start to finish
Phone or the form below. Tell us the symptoms and how the home is heated and cooled.
The truck leaves our Wenatchee shop and heads east past Quincy to your door.
A NATE-certified technician tracks down the fault and prices the repair before touching it.
Approve the fix, or ask for a free estimate if replacing makes more sense.
After-hours emergency service covers Ephrata and Soap Lake. After-hours dispatch is $330 plus the diagnostic.
Recent local work and reviews
4.8-star average across 588 Google reviews as of Oct. 20, 2026
GOOGLE REVIEW · ★★★★★
“Highly recommend Alpine Aire! Frankie B., service tech, was very knowledgeable and professional. He diagnosed the issue with our HVAC system quickly and had it fixed within just a couple hours. We appreciated his hard work to get our heat back up and running!”
GOOGLE REVIEW · ★★★★★
“...Quotes were reasonable and the explanation of why they chose the systems that they did gave great peace of mind...”
GOOGLE REVIEW · ★★★★★
“Jonathan arrived and was courteous and professional. He went about his work and answered questions that I had. When he was done, he went through the checklist and explained all the readings to me, I really appreciated that...”
In October 2025 one of our technicians serviced the Carrier air conditioner at this Ephrata home. The homeowner booked it as a single maintenance visit rather than through a Comfort Club plan.
Ephrata and Soap Lake questions
Dispatch is $279 on weekdays, plus a $72, $100 or $130 diagnostic based on time. You get the repair price before any work, and the two fees aren't credited toward it. Soap Lake is priced the same way.
Only if you're converting from a different heating system. Since January 1, 2026, Grant PUD heat pump rebates don't cover replacing an existing heat pump. Grant PUD sets the amount, so check with it before you buy.
For many Basin homes, yes, because the same outdoor unit does the cooling in July and the heating in January. We'll size it for both at a free estimate and show you the installed price range first.
Yes. Ductless heads mount on the wall and connect to an outdoor unit through a small opening, so no ductwork is needed. Single-zone systems run $7,000 to $8,700 installed, and multi-zone systems run $11,000 to $21,500.
Yes. After-hours emergency service covers Ephrata and Soap Lake. After-hours dispatch is $330 plus the diagnostic, after 5 p.m. and on weekends and holidays.
Yes. Estimates for a new heat pump, furnace, ductless or AC system are free. Repair visits in Ephrata have a $279 dispatch fee, and our technician quotes the repair price before any work starts.
Ephrata and Soap Lake
Tell us your address and what's going on with the system. We'll call back to set the visit.
Office hours Monday–Friday, 8 a.m.–5 p.m.
