Mountain living
Both places sit high in the Cascade foothills, where winter arrives early, snow piles up and the heating season runs long. The homes, though, are used in very different ways.
A mountain resort community where many houses are second homes or vacation properties. They can sit empty for weeks, which means a failed furnace or a heat pump buried in snow may go unnoticed until pipes are at risk.
What matters most here: freeze protection, a system checked before the season, and a plan for who lets our technician in.
A small town where most people live full time, in everything from older houses near downtown to newer builds on the edges of town. Heat runs from fall to spring, and summer afternoons can still get warm enough to want cooling.
What matters most here: steady heat through a long winter, fair repair pricing and a system sized for the cold.
Snow is the local wrinkle for any outdoor equipment. A heat pump needs to sit on a raised stand with room around it, and someone needs to keep the snow and ice off it after big storms. We plan installs with that in mind.
What we do up here
Every service on our list is available in both places. These are the ones mountain homeowners ask about most.
Heating that won't quit
Electric, gas and propane furnaces, plus the air handlers behind heat pumps. The technician gives you the repair price before starting.
Furnace repair in Cle Elum →Heat and cool with one system
Ducted, ductless and dual fuel systems chosen for a cold, snowy climate, with backup heat for the hardest weeks.
Heat pump installation in Cle Elum →The fire you sit beside
Cleaning, safety checks and repairs for gas fireplaces and inserts, so the pilot lights and the flame burns clean when you arrive for the weekend.
Gas fireplace service →No ducts needed
Wall-mounted heads for cabins, lofts, garages and rooms the main system doesn't reach.
Ductless systems →For warm summer days
Central AC repair, tune-ups and replacement for the weeks when the valley heats up.
Cooling service →Twice-a-year visits
A spring and a fall visit for each system, half-off dispatch and 15% off parts and labor. Useful when you aren't there to watch the equipment.
Comfort Club details →We also handle boilers and radiant floors, indoor air quality, ductwork and electrical work. See heat pumps and furnaces for the full picture.
For owners who aren't always there
An empty house can't tell you the furnace stopped. A little planning before winter does most of the work.
A $179 maintenance visit per system checks the furnace or heat pump before the cold sets in. Comfort Club members get a fall and a spring visit included.
Turning the system off in an empty mountain house invites frozen pipes. Keep it running at a low setting, with a fresh filter in place.
If you have a Wi-Fi thermostat, look at the indoor temperature now and then and turn on any low-temperature alert it offers. Ask the technician to look over its settings during your visit.
A heat pump needs open air around it. After a heavy storm, a neighbor or property manager should knock the snow off and keep the area around it clear.
Write down who can let our technician in, whether that's a property manager, a neighbor or a lockbox, so a repair isn't held up at the door.
Call us at (509) 436-1178. Tell us how we get into the house and whether anyone local can meet the technician. Our after-hours emergency service covers Suncadia and Cle Elum, but we can only start once access is arranged.
Visit fees and installed prices
Both places are in our third dispatch level. A repair visit is billed as dispatch plus diagnostic plus the repair you approve, and the fees aren't credited toward the repair.
Weekday dispatch
$189
Office hours, Monday to Friday, 8 a.m. to 5 p.m.
Diagnostic
$72–$130
$72, $100 or $130, for up to 15, 30 or 60 minutes of troubleshooting.
After hours
$330
Dispatch after 5 p.m., on weekends and on holidays, plus the diagnostic.
| System | Installed range | Good fit for |
|---|---|---|
| Ducted heat pump + air handler | $15,331–$26,702 | A ducted home moving off an electric furnace |
| Dual fuel (heat pump + gas furnace) | $15,706–$26,748 | Keeping a furnace for deep cold while the heat pump does most of the work |
| Single-zone ductless | $7,000–$8,700 | A loft, garage, studio or one open living area |
| Multi-zone ductless | $11,000–$21,500 | A cabin or house without ducts and several rooms to heat |
| Gas or propane furnace replacement | Free in-home estimate | Price depends on fuel, venting and the existing ducts |
Estimates for new systems are free. We install Carrier, Lennox, Bosch, Mitsubishi and other leading brands and are a Carrier Factory Authorized Dealer. New equipment comes with the manufacturer's parts warranty (up to 10 years on Carrier) and our own 1-year parts and labor warranty. A maintenance visit is $179 per system.
Power company
Suncadia homes are served by Kittitas PUD. We haven't verified a current Kittitas PUD heating program, so we don't quote a rebate for Suncadia. In Cle Elum, check the utility named on your electric bill and ask it directly before you buy new equipment.
Heat pump rebates you may have seen on our Wenatchee-area pages come from Chelan PUD. They're only for Chelan PUD customers and don't apply in Kittitas County. The installed prices above have no rebate taken off.
Recent local work and reviews
In January 2026, in the middle of a Cle Elum winter, our crew replaced the old gas furnace in this home with a new Carrier furnace.
4.8-star average across 588 Google reviews as of Oct. 20, 2026
GOOGLE REVIEW · ★★★★★
“Ryan from Alpine was great at communicating and advising on resetting my Ecobees, spring service on heat pumps completed and the house already feels fresher! Thanks much”
GOOGLE REVIEW · ★★★★★
“The technicians were very courteous and knowledgeable. They explained several things that were confusing to me and did the maintenance efficiently.”
GOOGLE REVIEW · ★★★★★
“Alex Martinez- Contreras came to do a maintenance on our HVAC system. He was fantastic. He was polite, on time , knowledgable, truthful, helpful...”
Questions from the mountains
Yes. Both are part of our regular service area. Our technicians drive over the pass from the Wenatchee shop on US-97, and every service we offer is available in both places.
Dispatch is $189 during office hours. A diagnostic fee of $72, $100 or $130 is added depending on how long it takes to find the problem, and you get the repair price before any work starts. Neither fee is credited toward the repair.
Yes. Our after-hours emergency service covers Suncadia and Cle Elum. After-hours dispatch is $330 plus the diagnostic fee, and it applies after 5 p.m., on weekends and on holidays.
Call us at (509) 436-1178 and tell us how the technician can get in: a property manager, a neighbor with a key or a lockbox. We can't enter the home until access is arranged. If someone local can check on the house, ask them to look for signs of freezing until we arrive.
Yes. We clean, check and repair gas fireplaces and inserts. A yearly service before you start using it keeps the pilot and ignition reliable and the flame burning clean.
We don't quote one. Suncadia is served by Kittitas PUD, and we haven't verified a current program there. In Cle Elum, ask the utility on your electric bill. Chelan PUD rebates don't apply in Kittitas County.
It covers a spring and a fall visit for each system for $300 a year or $25 a month, plus half-off dispatch and 15% off parts and labor (not refrigerant gases or filters). For a house that sits empty, those two scheduled checks catch problems before you arrive to a cold house.
Book service or get a price
Send the address, what the system is doing and, for a second home, who can let us in. Our office will call back to set a time.
Office hours Monday–Friday, 8 a.m.–5 p.m. After-hours emergency calls are answered too.
Rather start online? Book a visit for your Suncadia or Cle Elum home, or see instant heat pump prices. Estimates for a new system are always free.
